Here at MB FINALE, we strive to have you look your best, but we recognize that sometimes the perfect outfit might not be the perfect fit. For this reason, we graciously accept returns in exchange for store credit within 10 business days of receiving your item. Items may only be returned for store credit (no refunds will be issued) if they are unworn, in their original condition, free of any stains, odors, or alterations. If an item is returned that is not in its original condition, we reserve the right to deny your request for store credit.
**Sale items are final sale and cannot be returned in exchange for store credit**
- If you wish to return an item in exchange for a store credit, please send us an email (firstname.lastname@example.org) stating the reason for your return. After your email has been sent and you have received correspondence from us, please complete the exchange form below. Please note that any return received after the 10-day grace period will not be accepted and will be returned back to sender.
**No returns will be accepted without an exchange form**
- Please note that MB FINALE does not "reserve" or "hold" items for future purchases.
- Once we receive your returned item and it has been inspected, a merchandise credit will be issued via email within 10 business days.
All items will be processed within 7-10 business days. Please note that business days are Monday-Friday and exclude weekends and federal holidays. MB FINALE is not responsible for any lost or stolen packages once an item is in the possession of the shipping carrier. If you have any issues regarding tracking an order after it has left our facility, we ask that you file a claim with the shipping carrier.
Unfortunately, we cannot make any changes to an order once it has been placed. This includes change of address, size, or change in quantity. MB FINALE reserves the right to cancel any order that is placed with incorrect information.
If an item is returned to us due to an incorrect address, or the shipping carrier not being able to deliver your item we are not responsible for new shipping fees. If an item is returned to us, you will be contacted within 10 business days so that new shipping fees can be collected.
Canceling an Order:
Once an order has been placed it cannot be canceled.