Terms & Conditions

MB Finale supplies products listed on the MB Finale website, under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using our website or ordering from us.

The Terms and Conditions apply to your use of the MB Finale website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, or on the move via a mobile device.

We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

The headings in these Conditions are for convenience only and shall not affect their interpretation.

These General Terms and Conditions of Sale apply to any products you purchase through our website. These terms and conditions apply regardless of how you access the website, including via any device by which we make our website available to you.

 

Placing Orders

To place an order, you can either open an account with us, or you can use our Guest Checkout. If opening an account with MB Finale you will be required to provide us with some compulsory personal information.

You confirm that all personal information provided to us by you is accurate, true to your knowledge, and kept up to date. You can, at any time, update or correct your details by logging in to your Account.

When you create an account, we will ask you to create a password to allow you to access your account, and to maintain account security on this website. You are responsible for keeping your password and account information confidential.

We shall not be liable for any loss or damage which may arise because of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorized use of your account, please contact us.

If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.

If you use our Guest Checkout we will retain your personal information in order to process your order. If you already have an Account we will attempt to match your personal data with your existing account information if not we will retain your information for future orders that you might make.

 

 

 Order Acceptance

Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and dispatch of the product(s) is confirmed.

We have the right, prior to dispatching the product(s) to decline an order for any reason, including legal and regulatory reasons.

Our contract with you will start when you receive the order dispatch email and remain in place until the last day of your right to return the products.

If we cannot supply you with all the products you ordered, we will not process the parts of your order unavailable. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.

If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after dispatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that MB Finale shall incur no liability.

 

Payment

During the checkout process, you will be asked to enter your payment details. All fields indicated as compulsory must be completed.

By completing payment details you confirm that the method being used to make payment belongs to you or is in your name where an agreement is entered into with any credit or third-party provider.

We do not store your payment information.

We take full payment immediately for all products

Products ordered remain the property of MB Finale until they have been delivered to the address specified by you.

If you have already received the products you ordered from us, but your payment was not received, you must either pay for the items, or return them to us in the same condition that you received them, in accordance with our reasonable return instructions and at your own expense. If you fail to do this within 30 days from the date on which we notify you of cancellation of the order, we may arrange for collection of the products at your expense.

We reserve the right to charge you for all damage to any products that are the subject of an unpaid order.

 

Delays

We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.

We shall be under no liability to you for such delay or failure of products being delivered when originally specified.

Please notify via email if your item has not shipped/delivered within our specific window.  We advise to not send a Direct Message via Instagram regarding shipping related matters. Our team will happily assist via email.

 

Changes to an Order

No changes will be allowed to an order once placed. Please reference our return/exchange policy for guidance. MB Finale is not responsible for any goods once dispatched from the warehouse.

Please refrain from communicating via Social Media regarding any order changes or questions about you order. Please contact us via email or the MB Finale website.